Scoped Interview Guide

Remember

• Be warm, but professional.
• Record audio when possible.
• Sample real experiences, don’t ask for opinions (ex. Tell me about the last time you did XYZ).
• No leading questions or examples of answers.
• Silence is OK – give participants time to think about the question.
• If the participant doesn’t understand the question, take a moment to rephrase it. Think about the insight you are trying to uncover.
• Avoid becoming the expert. Even if the participant is doing something incorrectly, don’t correct them. Starting to correct them will also negatively change the dynamic of the interview.

Mission

Why are you doing this research? This is your North Star reminder of how this session will help your initiative forward

Sampling unbiased Supervisors’ experience with [a new feature]

Learning objectives

In the discovery phase, your objectives likely include better understanding user context and pain. You might want to learn what tools or services they are currently using to solve their existing pains, and to test your hypothesis. List these objectives here so you can refer to them.

To assess the impact and usability of [a new feature] and any challenges or opportunities for improvement

Script

Intro

• Introduce yourself. Briefly explain your role and why you are talking to users.
• Talk about what will happen in the session, how long it might last, the sorts of questions you’ll ask them.
• Explain no right or wrong answers; it’s their experience that matters.
• Let them know there will be time for questions at the end.
• Explain why we record interviews and ask for permission.

Interview questions

Assess the impact and usability of the [new feature]

1. How do you currently [complete the function of the feature]?
2. How long does that take?
3. What is easy to do?
4. What is difficult to do?
5. How often do you use it?

Assess challenges and opportunities for improvement of the [new feature]

1. Did you encounter any difficulties when using the feature?
2. Was it easy or difficult to learn how to use?

Conclusion

• Thank them for their time
• Let them know their feedback is important to improve the app for all CHWs