User Experience Research

Methodologies for conducting user experience research

Conducting user experience research ensures that you are building CHT Application that solves real world problems by speaking with users directly to understand their perspectives and pain points, and to test and gather feedback on design solutions. Explore the different methodologies to determine which is right for your use case.


User Interviews

How to conduct User Interviews

Focus Group Discussions

How to collect data from several users simultaneously

Usability Testing

How to conduct Usability Testing

CES Surveys

How to conduct Customer Effort Score surveys

Technical Working Sessions

How to conduct a Technical Working Session

Focused Group Discussion Template

Generative Interview Guide

Scoped Interview Guide