Mapping User on the CHT Hierarchy
Purpose Of the Guide
This guide will take you through mapping of users on CHT hierarchy, including:
- defining the hierarchy (reporting structure)
- defining user roles
- mapping user personas to the CHT hierarchy
Brief Overview of Key Concepts
A user persona is a generalized character that embodies a particular type of user.
User roles are the activities that the user personas are expected to carry out.
A hierarchy represents the reporting structure.
Prerequisites/Required Resources
Steps
1. Define the Hierarchy
Identify the reporting structure of the user personas in order to have a flawless flow of data from one level to another.
![](app-hierarchy.jpg)
For instance, family members belong to a household. Households and CHWs belong to a CHW area. CHW areas and nurses belong a health facility. Additional levels may be added as needed. The administrator level operates outside of the hierarchy and gives access to all levels and people.
![](user-hierarchy.png)
The app hierarchy is often modeled after the health system, health program or community structure. All people who are registered in the app must be associated with a place. These places are located in a hierarchy to other places.
2. Define the User Roles
Determine all the actors within the system in terms of who will be doing what.
![](user-roles.png)
3. Map User Personas to the Hierarchy
![](mapped-personas.png)
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