Message Loops

How to avoid messaging loops

Endless messaging loops can between the webapp and a mobile number via the gateway due to autoreplies from the webapp.

Solution: Add the offending number(e.g 800 or SAFARICOM) to the Outgoing Deny List in the webapp’s app_settings configuration file.

  "multipart_sms_limit": 10,
  "outgoing_deny_list": "800, SAFARICOM",
  "contact_summary": ""

Trigger calls and SMS from within the form, or send an SMS once submitted.

Overview of the possible states of SMS messages

Using unique short codes to identify places and people via messaging

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