Guide to troubleshooting Gateway problems
In order to use SMS workflows with the CHT you will need an SMS gateway. For reliability an SMS Aggregator, such as Africa’s Talking or RapidPro, is recommended. When an SMS Aggregator is not available, an Android device running CHT Gateway can be used to send and receive SMS in your CHT appplication. You may use an existing Android device and are not required to purchase a new one. However, for more reliable sending and receiving of SMS, the Android device should be in your organization’s office or facility with a consistent internet connection.
Below is a list of recommended Android devices across a range of prices. You may find these in local mobile equipment stores as well as online through Amazon and other e-commerce sites.
- LG L60 *
- Samsung Duos *
- Lenovo A1000
- Samsung Galaxy J5 *
- Huawei Honor 4x *
- Huawei G Play mini *
- Motorola Moto X play
- OnePlus 3T
- Nexus 6
*Devices marked with an asterisk have been tested and used by Medic and our partners.
Android OS: We also support Android version 4.1 (Jelly Beans) and above. Details of the Android history can be found here.
We highly recommend investing in devices that are medium to high-cost, and in models that are marked with an asterisk in the list above to ensure optimal efficiency.
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