Guide to troubleshooting Gateway problems
CHT gateway supports Android 4.1 and above. To have it up and fully working, follow the 3 steps below.
Open the app. if you are installing the app for the first time or afresh, you will get a
Warning:medic-gateway is not set as the default messaging app on this device. Select
HELP ME CHANGEand agree to the follow-up system prompt about changing the default messaging app.
Configure the app. If you’re configuring cht-gateway(v1.0.0 and above) for use with hosted medic, with a URL of e.g.
https://myproject.dev.medicmobile.organd a username of
gatewayand a password of
topSecret, fill in the settings as follows:
myproject [dev] (if
https://myproject.app..., select ‘app’)
gateway(Since v1.2.1 medic gateway versions this field is not present in the app. The user
gateway is assumed.)
topSecret(This should be the password for the
gateway username as set up in the project web instance)
NoteIf you’re configuring cht-gateway (v0.6.2 and below - recommended if you have a non-Medic hosted instance) you will need to use the generic build of cht-gateway - links to download are here. Find out the value for webapp URL from your tech support then configure as below WebappUrl:
Care should be taken to disable all power-saving modes on the phone, as these may affect
cht-gateway’s ability to check in with the server regularly.
On different versions of Android, power saving options may be found in different places. Sometimes they will be per-app, and sometimes phone-wide.
Some places you might find the power savings settings:
WiFi > MORE > Keep WiFi on during sleep > ALWAYS (increases battery usage)
Smart Manager > Battery > App Power Saving > OFF, or
Smart Manager > Battery > App Power Saving > Detail > CHT Gateway > Disable
List of Phones that work well with CHT Gateway
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